✨ Free Shipping On All Orders Over $65 ✈️ Click Here !

Shipping & Returns

Order and Shipping Information

  1. In-stock items are shipped from Taiwan within approximately 3 business days after the order is placed (excluding holidays and the day of purchase) and delivered to the specified address within 4-8 business days. Delivery times may vary due to factors beyond our control. If you have special requirements, please check your parcel status using the tracking number or contact our customer support team.
  2. Once an order is placed, we are unable to modify its contents.
  3. If you wish to cancel your order, please contact our customer support team within 1 business day of purchase.
    So that we can process your request promptly, please provide your complete order information (full name of the person who placed the order, email address used for the order, and order number). If the information is incomplete, or if the order has already entered the shipping process, we cannot guarantee that the cancellation will be successful.
  4. If your order contains both in-stock and pre-order items, we will ship everything together after the pre-order items have arrived and passed quality inspection.
  5. During holidays or in cases of force majeure (such as natural disasters), higher order volumes may delay shipping. If an item is found to be out of stock or defective, our customer support team will contact you to arrange the next steps.
  6. Shipping updates will be sent by email only. We do not make phone calls or send SMS or WhatsApp reminders. Please make sure you enter a valid email address.
  7. Orders with a checkout total of SGD 65 or more qualify for free shipping. Delivery addresses are limited to Singapore.
  8. Shipping restrictions: we will not ship to international mail-forwarding services. Orders to these addresses are generally canceled and refunded.

Returns, Exchanges and Refund Process

  1. Once an order is confirmed and the item has shipped, returns and exchanges are not accepted unless the item is defective or a similar issue applies. Please make sure you have selected the correct item before purchasing.
  2. Before requesting a return, exchange, or refund, please email our customer support at support@adamelements.com, explain the reason for your request, and attach photos or videos that support your claim.
  3. After you receive our confirmation reply, please send the item to the address we provide.
  4. Once we receive the item, our quality control team will inspect it to determine whether it meets the return or exchange conditions. Our customer support team will email you the result and explain the reason.
  • Approved refunds: The refund will be issued to the original payment method within 7 business days.
  • Partial refunds may apply if the item has been opened, has been damaged due to a functional defect, or has been lost for reasons not attributable to us.

Shipping

  1. Send returns/exchanges to 2F., No.85, Sec. 3, Keelung Rd., Da’an Dist., Taipei City 106, Taiwan (R.O.C.)
  2. When returning or exchanging an item, please send it back in its original packaging, including the undamaged outer box, product box, item, and packing materials. If the original outer box is lost, please wrap the original packaging in another carton.
  3. Customers are responsible for the shipping cost of all returns and exchanges sent to us. We will cover the shipping cost of replacement items sent to the customer.
  4. Shipping fees are non-refundable.
  5. Delivery times for exchanged items may vary depending on your location.
  6. We recommend using a trackable shipping method or purchasing shipping insurance for returned items to avoid loss or delay. We cannot be held responsible for items that are lost or delayed in transit.